FAQ’s

GENERAL QUESTIONS OF THE SERVICE:

Why do you only offer pickup and delivery?

We think that your time, energy and gas is more valuable than extending your daily commute or wasting your weekday washing, drying and folding laundry. So we’ve created a way to have all your laundry cleaned without ever leaving your couch. Time is a fleeting resource and we think you should spend more of it doing what you really want to do, and laundry isn’t one of them. So say yes to more time with family, travelling, working, or maybe getting a little extra sleep for once.

Which areas do you serve in Bangkok?

You can check which areas we currently serve by this link: Service Area

How can I place an order?

Simply head over to https://dadlaundry.com/order-now/  Just insert your information, choose an available time slot for pick-up and follow our instructions.

Can I order by phone / email / Live Chat / LINE?

Although we are always trying to find ways of simplifying our service, for the moment you can only place an order via our website only.

When will my laundry be collected?

We will collect your laundry according to your booking schedule of your order, however please check for available times on our website. In the order form simply ask what time you can leave your clothes with concierge / reception / juristic office at ground floor.

Do I have to be at the hotel / condo / my place for pick up and delivery?

It is not necessary to be present for pickup or delivery as long as we agree upon the method to receive/drop off your laundry – put your information on the bag also include message as “Send to DAD Laundry Service” and leave the bag with concierge / reception / juristic office at lobby.

Can you collect from a location and deliver to another?

Yes, we could do that for you, as long as the locations are inside our service area. Please contact us in advance at contact.dadlaundry@gmail.com to arrange it.

How can I know when my clothes be delivered at my place?

We will definitely email to inform you after we delivered your laundry at your place.

Can I have my laundry to be ironed pressing?

Since 30 July 2018 onward, we DO NOT provide service for WASH-PRESSING-FOLD and PRESSING-FOLD. Sorry for any inconvenience.

Do you have “Same Day” service?

No, we don’t provide laundry service for same day. Apologize for this issue.

Can I include bed sheet and duvet cover in my wash-dry-fold order?

Yes, absolutely. Bed sheet and duvet cover can be included for wash-dry-fold service. In addition, comforter / duvet / blanket / pillow / mattress pad CANNOT include for wash-dry-fold service because we charge these item per piece and it takes 3 days for service turnaround.

Do you charge additionally for separate washing?

Our standard for washing process – light and dark color will be washed separately each loads. The extra charge +50THB/Load will be applied automatically to your billing for the 3rd load onward. Thus, you can inform us about your laundry separation details by filling your special request into “Special request” field in the order form.


WASHING INFORMATION

Do I need to separate my laundry?

Normally, our standard for washing process – light and dark color will be washed separately each loads. So, no need to do that.

Will my clothes be mixed with other customers?

No, never. Because we separately wash and dry clothes for each customers.


YOUR ORDER

I placed an order. What happens now?

We will send confirmation email – date / time pick up schedule. Our staff will come to collect your items, at the time requested.

Should I weigh the bag? (If I don’t have scale how can I do?)

There is no need to do that. Your clothes will be weighed at the facility, with professional scales before we wash it. Even more, we will attach photo of your weight in the billing and email you.

How much is the weight for clothes in hotel’s laundry bag or plastic bag

✔ About 3-4 kilogram for full of clothes in hotel’s laundry bag.
✔ About 2-3 Kilogram for full of clothes in standard size for grocery plastic bag.

I accidentally missed a collection/delivery. What now?

Don’t worry. If you can not be reached by our driver, please contact customer support by email to 
contact.dadlaundry@gmail.com to arrange a new collection/delivery. Please have in mind that a fee of will be applicable.

Can I reschedule my order?

Absolutely. You may change the time slot, if the request is made with minimum 2 hours before collection/delivery – free of charge.

How can I cancel an order?

Please contact customer support at contact.dadlaundry@gmail.com to cancel your order. All cancellations up to 2 hours before the chosen collection/delivery time slot are free of charge. However, if you cancel an order less than two hours before a scheduled collection/delivery, a cancellation fee of will be applicable.


PAYMENT

What are your price?

Just click this link to see  our pricing: Our Service

How can I pay?

Firstly, select the bottom of the order form which you are interested in. There are 2 options of payment method – cash and online payment.

Cash payment:
Kindly leave CASH inside the envelope and put inside your laundry bag before leave it with the receptionist of your Hotel/Place. You should leave money more than enough (Laundry service charge + Pickup&Delivery charge). Ex. ฿500, ฿1000, ฿2000 etc. Your change will be returned when delivery.

Online payment:
✔ Total charge will email to you by PayPal Invoice. You can pay by VISA, MASTER CARD, AMERICAN EXPRESS or PayPal etc. Every billing create by PayPal invoice, so you can be sure that it’s safety for you because PayPal be used world wide for business. Please note, we are a prepaid service so payment is made in advance, not during or after delivery.


CONTACT US

When can I reach customer support?

Our team will gladly answer all your queries either by email at contact.dadlaundry@gmail.com


I cannot find the answers…


No worried. Our team will gladly assist you.

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