PICK UP AND DELIVERY POLICY
Customer have to drop your laundry with reception or concierge desk at the Ground floor / lobby of your place only. Please label your information-Full name, Room#, the name of your Hotel/Hostel/Guesthouse and other important note of your items have to concern on your laundry bag.
Kindly check your location from our map before make the online order that your location is inside our service area. A pickup & delivery fee may be added for distant or hard to service addresses (this is uncommon). We DO NOT provide Pickup&Delivery service outside service area.
Schedule start by 9:00am for normal service and 3:00pm cut off time pickups or cancellations.
For customers who request for the current date pickup, your request must be made at least two (2) hours in advance for us to arrange the logistic. Current date or some date for pickup maybe unavailable, if schedule is full.
Please inform us as soon as you know there is a problem, if you will not be able to make your schedule pick-up or delivery time. If our driver cannot pick up or deliver your laundry at your location without information from you. You may be charged for re-pick up or re-delivery fee of 100฿ per one-way.
(i) Delivery next business day before NOON: For service per kilo only. [Extra charge 50% will be applied for customers who schedule pickup time between NOON-3:00pm]
(ii) Delivery next business day before 7:00pm: For service per kilo only.
(iii) Delivery next 3 days before 7:00pm: For service per piece will take 3 days for operating. So delivery date will be in the next 3 days before 7:00pm. If you have selected “Wash-Dry-Fold” service together with service per piece, we will deliver these orders together with service per piece in the same time.
BILLING AND PAYMENT METHOD
Our pricing for wash-dry-fold service is 50฿ per kilogram, with a minimum load of 4 kilograms charged. Customer cannot include Comforters, Pillows and Mattress Pad for washing together with wash-dry-fold service. However, DAD Laundry may refuse to clean Comforters, Pillows and Mattress Pad and return to customer by uncleaned without notification email if customer included in wash-dry-fold service.
For service per piece – Comforters, Pillows and Mattress Pad, customer cannot include these items to wash-dry-fold service. Service per pieces will be charge per piece and takes 3 days for operation. Customer who order wash-dry-fold and service per piece together in same order, DAD Laundry will deliver all those items together (In the next 3 days) with service per piece.
For laundry separation washing – Customers who prefer to separate your clothes for washing more than 2 kind of colors or separate more than 2 loads washing, the extra charge +50THB/Load will be applied automatically to your billing for the 3rd load onward.
DAD Laundry accepts cash, Visa, MasterCard, PayPal and American Express.
CASH Payment: You have to pay CASH in advance before you drop your laundry with receptionist or concierge at the Ground floor or lobby of your place. We will certainly give your change when we deliver it to you. We will NOT COLLECT your laundry, if you DO NOT PAY in advance.
Online payment: Your invoice will send to you via PayPal’s invoice after we received your laundry with 3-4 hours. Please pay it before delivery’s date and time – STANDARD NEXT BUSINESS DAY Delivery Service, customers have to pay the invoice before deliver date. Delivery processing will be delayed or canceled, if customer do not follow our information. NO EXTRA CHARGE for Online payment method.
LIMITED OF LIABILITY FOR MISSING AND DAMAGE ITEMS
DAD Laundry will not be responsible for any damage or losses resulting from the cleaning process – tear, split of seam, losses of buttons / sequins / pins / jewelry, elastic damage, fading of colors, color-bleeding, shrinkage, pleated fabric damage, items left in pockets or leather items damage.
Items requiring more concern must be clearly separated, labeled and anything else we need to know by the customer. We will not accept a damage claim for any items with a missing tag or missing items that are not listed on the laundry bag. We will not be held liable for damage caused by customer neglect (such as pens or crayons left in pockets) or for any newly purchased items that may bleed onto your other clothing. We will not be responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pickup. We are not liable for any preexisting damage to a garments or other item and reserves the right to return any item without cleaning it if any preexisting damage is found or if we have a concern about the colorfastness or the age or weakness of the fabric. We may refuse to clean some items and send back unwashed, if we consider those items will become damaged or damage to other items.
All claims must be submitted to DAD Laundry by email within 24 hours of either the scheduled or actual return date, along with a receipt or invoice. We are able to request customer to show or return problem items for proving and investigate the problem case by case. If customer is not able to provide proof of the problem item so we cannot accept claims for any problem items that customer cannot show us. For service per kilogram, we cannot accept claims for individual items and reimbursement will amount 10 times from our pricing charge for cleaning per kilogram (Not the total charge in each billing). For service per item, the reimbursement will amount 5 times our pricing charge for cleaning per item.