DAD Laundry Terms & Conditions
PICK UP AND DELIVERY POLICY
Customer have to drop your laundry with reception or concierge desk at the Ground floor / lobby of your place only. Please label your information-Full name, Room#, the name of your Hotel/Hostel/Guesthouse and other important note of your items have to concern on your laundry bag.
Kindly check your location from our map before make the online order that your place is in our service area. A pickup & delivery fee may be added for distant or hard to service addresses (this is uncommon). We provide Pickup&Delivery service outside service area for some condition.
Normal service: Schedule start by 11:00am for normal service and 3:00pm cut off time pickups or cancellations.
SAME DAY Service: Schedule start by 9:00am for a same-day service and 11:00am cut off time for same-day pickups or cancellations.
Please inform us as soon as you know there is a problem, if you will not be able to make your schedule pick-up or delivery time. If our driver cannot pick up or deliver your laundry at your location without information from you. You may be charged for re-pick up or re-delivery fee of 100฿ per one-way.
BILLING AND PAYMENT METHOD
Our pricing for wash-dry-fold service is 50฿ per kilogram, with a minimum load of 4 kilograms charged, wash-pressing-fold service is 150฿ per kilogram, with a minimum load of 2 kilograms charged and pressing-fold service is 100฿ per kilogram, with a minimum load 3 kilograms charged. For express service (Same-day service) will have extra charge 100%.
DAD Laundry accepts cash, Visa, MasterCard, and American Express. Customer who pay CASH , you have to pay CASH in advance before you drop your laundry with receptionist or concierge at the Ground floor of your place. We will give your change as well when we deliver it to you. We will NOT COLLECT your laundry, if you DO NOT PAY in advance.
For online payment method, your invoice will send to you via PayPal’s invoice after we received your laundry with 3-4 hours. Please pay it before delivery’s time. Delivery process may be delayed or canceled, if you do not pay charge within 1 hour before delivery time. NO EXTRA CHARGE for Online payment method.
MISSING AND DAMAGE ITEMS
DAD Laundry is not responsible for any damage or loss resulting from the cleaning process, loss of buttons, elastic damage, fading of colors, shrinkage, items left in pockets or leather items.
Items requiring more concern must be clearly separated, labeled and anything else we need to know by the customer. We will not accept a damage claim for any items with a missing tag or that is not listed on the laundry bag. We will not be held liable for damage caused by customer neglect (such as pens or crayons left in pockets) or for any newly purchased items that may bleed onto your other clothing.
All claims must be submitted to DAD Laundry by email within 24 hours of either the scheduled or actual return date, along with a receipt or invoice. Reimbursement will amount 10 times our pricing charge for cleaning the item.